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Setting a new meeting for DSL activation

  • November 2, 2018
  • 1 Antwort
  • 99 Aufrufe
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Besucher:in
I was supposed to have my DSL connection activated on 31/10/2018 but unfortunately the technician could not access the basement that was locked. Now I need to make a different meeting for this activation and I'm moving to a new apartment in a few days. What do I do? I've tried calling the hotline (0800 525 1378) but it's in German and I do not understand anything.

Lösung von o2_Lars

Hello solomon,
if a new apointment is necessary I can only recommend to call the DSL customer service. If you do not speak any German at all I suggest to call with a friend of yours who does so because we can not promise that you will reach an English speaking agent.
Since you mentioned that you are moving: The DSL connection was ordered for the address that you are moving to or for the address that you are living right now?
Regards,
Lars

1 Antwort

o2_Lars
  • o2_LarsModerator
  • Moderator
  • Lösung
  • November 6, 2018
Hello solomon,
if a new apointment is necessary I can only recommend to call the DSL customer service. If you do not speak any German at all I suggest to call with a friend of yours who does so because we can not promise that you will reach an English speaking agent.
Since you mentioned that you are moving: The DSL connection was ordered for the address that you are moving to or for the address that you are living right now?
Regards,
Lars
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