Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Replacement SIM-card not received

  • November 6, 2018
  • 1 Antwort
  • 90 Aufrufe
1
Besucher:in
Hello,

The 21st of october I ordered a new simcard replacement for my cellphone. It has been already two weeks since this and I havent received it. My o2 account page says I can activate it now which is impossible as I dont have the sim card.

I went to a o2 shop to get a replacement card with them but they say is impossible as I need to activate the one already sent.

Is it possible to cancel everything, get my money back and go to an o2 shop directly to get the sim card as I think this method is taking soo long?

thanks in advance

Lösung von o2_Kurt

Hello there.
As of rigth now, there should be no trace left of the "old" new SIM-Card.
Every o2-Shop should now be able to change your SIM.
Thank you very much for your patience!

Viele Grüße,
Kurt

1 Antwort

o2_Kurt
Forum|alt.badge.img+40
  • o2_KurtModerator
  • Moderator
  • Lösung
  • November 7, 2018
Hello there.
As of rigth now, there should be no trace left of the "old" new SIM-Card.
Every o2-Shop should now be able to change your SIM.
Thank you very much for your patience!

Viele Grüße,
Kurt
Signatur :)
Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica