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Hello! I want to relocate to my O2 DSL connection from my old appartment to my new appartment. Please help me with some english contact.



There is already a O2 DSL connection of the previous tenant can i just connect my device to it or what need to be done to process asap



Hi,



you must inform o2 about relocation, for this you can get two ways:



a) you can do this online, but this way is not possible this time because o2 was a victim by hacking (you know "wanneCry" ?)



b) you can print and fill this form https://static2.o9.de/blob/10647396/v=9/Binary/umzugsauftrag-dsl-pdf.pdf  and sent it by post to



Telefonica GmbH



Überseering 33



22297 Hamburg 



or by fax to 01805-880088



Greetz



Hello Jogi,



Thanks for the reply. Instead of post and fax.



Can i send it via mail? else can you arrange a english call so that i can explain.



Also fyi the previous tenant has the o2 connection i need to remove his router and need to connect mine. His end date is 31.May. Can i connect my router directly and continue or i have to through all this process?



Expecting a quick response. Thank you:)



Hi,



sorry but o2 has no mail-support since 2012 or 2013 so only way is post or fax.



I am no o2 worker so i can´t arrange any call.



After you offer your relocate you got a massage from o2 when a technican has open your line in the new appartment, but in my opinion it take 4 weeks for relocate your connection.



Greetz



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