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Re: SIM CARD / CONTRACT Problem

  • March 27, 2017
  • 6 Antworten
  • 155 Aufrufe
kavn
Besucher:in
Hello. 

I have a similar problem. My contract was about to expire. So instead of extending it, I ordered a new sim card instead. It has been dispatched today a few minutes ago and I need to cancel the online orderd new contract since I extended my old contract already. Any idea what should I do? o2 website does not clear anything up regarding the returning process of SIM cards. Only DSL and Mobile phones are mentioned. Please help me out. I have no use of a second number and pay 50 euros every month. 

Lösung von kavn

Already done. Got my contract canceled after talking to o2 deutschland on Facebook. They helped me out immediately.

 Great customer service from them. I will still receive the SIM card since it was too late to stop that, but it is a useless SIM now. 

Zu diesem Thema können keine neuen Antworten hinzugefügt werden. Du kannst gern ein eigenes Thema erstellen.

6 Antworten

Klaus_VoIP
Legende
Not a good idea to add your problem to another case from 2015. Therefore I splitted it from the other case.

btw - there is no return process for SIM´s. The contracts are "forever" until canceling.

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
kavn
kavn
Besucher:in
  • kavn
  • Autor
  • Besucher:in
  • March 27, 2017
Thank you. I am very new to this community page and have never used it before. So I did not know how to create a separate post. I hope my problem is solved here. I have tried contacting o2 Deutschland on facebook as well as wrote them an email regarding this. 

kavn
Besucher:in
  • kavn
  • Autor
  • Besucher:in
  • March 27, 2017
What about the fact that I have not even activated it yet? Can I not return it or cancel my contract then? 

Klaus_VoIP
Legende
Maybe "widerrufen" - see confirmation mail/letter.

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
kavn
Besucher:in
  • kavn
  • Autor
  • Besucher:in
  • Lösung
  • March 27, 2017
Already done. Got my contract canceled after talking to o2 deutschland on Facebook. They helped me out immediately.

 Great customer service from them. I will still receive the SIM card since it was too late to stop that, but it is a useless SIM now. 

o2_Jessica
o2_Jessica
  • o2_JessicaTeam
  • Team
  • March 28, 2017
Hello @kavn‌,

good to hear that!

The people from Facebook/ Twitter and us here in the community are in the same team! Also moderators from this community work in these social networks! ☺️

I'm happy to know that you're pleased!

Kind regards,

Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
Klaus_VoIP
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