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I have a problem and would like to resolve it in a private channel. O2 moderator on twitter has pointed a public forum for my problem.



What is a private channel to contact O2 in English?
@darvishzadeh You must wait a little bit. An official O2 Moderator begins with o2_ in his username. He can start with you a conversation over PM. Best regards
how long is "a little bit"
Dear @darvishzadeh ,



first of all, welcome to our forum. Nice that you have found the way to us. :-)



We offer our help in this public forum. Private messages are only used for private informations like Bankinformations, personal data and things like that. For nothing else.

You first have to explain your concern here, so we can see how we can help you.



Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!



Kind regards,

Andrea
@o2_Andrea so in other words, there is no private channel to talk about my issue in English.

I don't want any of my issues, be it sensitive or not to be discussed publicly.



I can't see the connection of Germans being super sensitive about their privacy and make non-Germans privacy non-existence. It's hypocritical to see Google maps street view houses blurred and outdated, yet having no respect for privacy of non-Germans.
You are free to write a letter to the o2 customer service.
@TBCMagic it's 2019 (and half), and you're still writing letters. yet counting CO2 footprint emissions.
It is still normal in Germany to contact customer service by letter. The other options are voluntary offers for communication. Unfortunately, it is not possible to change a way of communication according to your own wishes.



Your privacy in the forum has been guaranteed for as long as you have not published any personal information.

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