Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Prepaid to Postpaid while maintaining my number(number porting)

  • October 7, 2018
  • 3 Antworten
  • 175 Aufrufe
J
Besucher:in
Hi, I have a 2 year postpaid contract with O2 that ends at 17/01/2019. I would like to cancel the contract when it ends. I read about number porting(portierung) but i am not really sure of the process, can someone explain in detail?

Lösung von o2_Andrea

dear Jotham,

moving a phonenumber inside the o2 world is not allowed. So you can't take your o2 Postpaid number with you to o2 prepaid.

kind regards,
Andrea

    3 Antworten

    o2_Niko
    • o2_NikoTeam
    • Team
    • October 9, 2018
    Hi Jotham.

    Thanks for your thread.

    I am little confused, though. The headline says "Prepaid to Postpaid" while your text reads that you want to end the postpaid contract. Can you explain in detail what product you have and what product you want in the end?

    Best regards, Niko
    J
    Besucher:in
    • Jotham
    • Autor
    • Besucher:in
    • October 9, 2018
    Im sorry, was a typing mistake, i meant postpaid to prepaid, I am currently on the o2 blue basic contract.
    Do i cancel my contract now first? The app, Mein o2, states that the latest i can cancel my contract is on the 17/10. After the cancellation using the app, then i get a o2 prepaid sim card and select "rufnummer zu o2 mitnehmen"?
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Lösung
    • October 13, 2018
    dear Jotham,

    moving a phonenumber inside the o2 world is not allowed. So you can't take your o2 Postpaid number with you to o2 prepaid.

    kind regards,
    Andrea
    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica