Please help.

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Hi @imran_ku07,



thanks for your message.



I am happy to help you with the porting of your number to another provider.



I have just set an opt-in for you to release your number. You have get a text-message (sms) as confirmation. Please contact now your new provider for the porting of your number.



The porting will be charged with the amount of 24,95 €.



Please make sure that you have this amount as credit on your card.



Additionally, after the porting has been successfully done, please use this document: https://static2.o9.de/resource/blob/70982/01c6e4a0d79666f33a3a2220fd39f0cc/prepaid-guthabenauszahlung-download-data.pdf



This document ensures that you get back all credit that you still have on your card.



I hope that this information is helpful for you.



Loving greetings,

Tobias

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Thank you so much Tobias. Should I contact the provider now or should I top-up 24,95 € balance in my current o2 number before contacting the provider?

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Hi @imran_ku07,



thanks for your quick reply.



First top-up your credit before contacting the provider.



For any further questions do not hesitate to contact us here in our English community.



Loving greetings,

Tobias

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Hi @o2_Tobias

Today I get this message from PremiumSim,



Wir freuen uns Ihnen mitteilen zu können, dass die Übernahme Ihrer Rufnummer am 14.01.2019 stattfindet.



Der Termin Ihrer Rufnummernmitnahme kann einige Tage nach dem eigentlichen Kündigungsdatum stattfinden. Damit Sie in einem solchen Fall keine Einschränkung haben, wenden Sie sich bitte direkt an Ihren "alten" Anbieter. Dieser kümmert sich darum, dass Sie durchgehend erreichbar bleiben.



Now you guys need to do anything or it will be auto sorted out?

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Hi @imran_ku07,



thanks for your reply.



Do not worry. The porting of your number will be on 14th January 2019.



If there will be a delay, you will be informed.



This all functions automatically.



Loving greetings,

Tobias

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Hi @imran_ku07,



So now, did everything go well with the porting of your number?



I look forward to your reply.



Loving greetings,

Tobias

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