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Hi

I ordered a mobile phone with a contract on 28.05.

Order number for the phone:

WSxxxxxxx64

Order number for SIM card:

WSxxxxxxx38



The dhl tracking shows that the package was sent back to O2. I also received an email asking why I canceled the contract, although I did no such thing.



Please help me resolve this







edit o2_Solveig: aus Datenschutzgründen entfernt

Hi @lkosh,



thanks for your message and welcome in our English community.



Out of data-security reasons, we had to edit your order-number in your public message. Please be aware not to write personal data publicly.



In order to check your order, I just have written a private message from o2_Support to you.



Please reply to this private message.



Thanks a lot.



Loving greetings,

Tobias
Hi @lkosh,



until now, I did not receive a reply to my private message that I sent to you from o2_Support.



If you like that I order a device or a tariff for you, just let me know.



I look forward to your reply.



Loving greetings,

Tobias

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