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Frage

Phone and simcard delivery failed

L
Neuling
Hi
I ordered a mobile phone with a contract on 28.05.
Order number for the phone:
WSxxxxxxx64
Order number for SIM card:
WSxxxxxxx38

The dhl tracking shows that the package was sent back to O2. I also received an email asking why I canceled the contract, although I did no such thing.

Please help me resolve this



edit o2_Solveig: aus Datenschutzgründen entfernt

2 Antworten

o2_Tobias
  • o2_TobiasModerator
  • 11690 Antworten
  • 7. Juni 2019
Hi @lkosh,

thanks for your message and welcome in our English community.

Out of data-security reasons, we had to edit your order-number in your public message. Please be aware not to write personal data publicly.

In order to check your order, I just have written a private message from o2_Support to you.

Please reply to this private message.

Thanks a lot.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias
  • o2_TobiasModerator
  • 11690 Antworten
  • 27. Juni 2019
Hi @lkosh,

until now, I did not receive a reply to my private message that I sent to you from o2_Support.

If you like that I order a device or a tariff for you, just let me know.

I look forward to your reply.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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