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Outstanding amount

  • March 12, 2019
  • 2 Antworten
  • 112 Aufrufe

Hi.
I got an email from O2 and it's about the outstanding amount. But the problem is i don't live in germany or any europe anymore since last febuary. After I leaved germany, i totally forgot about my sim card which was used in there. Should I pay this outstanding amount?
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Dear Ms. Choi,

You have given us a direct debit mandate. However, the debit has been rejected by your bank.

This results in the following open amount: 13.94 €

Please balance the amount within the next three days.

0176xxxxxx5204 can be re-enabled, please use recharging cards. These are available from many trading partners.

Your connection will be activated immediately after clearing the outstanding amount.

After clearing your credit account, we use the direct debit procedure again.

If the payment has already been made, please consider this e-mail as meaningless.
regards

Your o2 team


Edit o2_Flo: personal data anonymized!



Lösung von o2_Tobias

Hi @Choiha89,

thanks for your request.

Yes, we still need the open amount of 13,94 €.

Please load this amount on your card by using bank transfer. Further information you find also here: https://hilfe.o2online.de/english-o2-community-43/top-up-options-for-prepaid-457857

I hope I could help you with this information.

Loving greetings,
Tobias

2 Antworten

o2_Tobias
  • Lösung
  • March 14, 2019
Hi @Choiha89,

thanks for your request.

Yes, we still need the open amount of 13,94 €.

Please load this amount on your card by using bank transfer. Further information you find also here: https://hilfe.o2online.de/english-o2-community-43/top-up-options-for-prepaid-457857

I hope I could help you with this information.

Loving greetings,
Tobias

o2_Tobias
  • April 1, 2019
Hi @Choiha89,

we got the credit of 15,00 € on 14th March 2019.

Thanks a lot.

If you have any further question, please contact our English community.

Loving greetings,
Tobias