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Hello Team,



I placed an order for two extra sim cards which according to my account, have been sent. I have not received them yet but I keep getting reminders to activate them.



Can you please check the status on when they were mailed out to my address and an estimated time of arrival?





Thanks for the help,

Erving
Hi @evelez84,



thanks for your message.



As I see you ordered a further multicard and a datacard already on 23rd October.



I regret that you did not get these sim-cards. Normally, the sim-cards arrive within 5 days.



Shall I order the delivery of a multicard and a datacard again?



I look forward to your reply.



Loving greetings,

Tobias
Hi Tobias,



I checked my mail today, and still no sims. Yes I would like replacements sent. If possible, can we confirm the address privately to make sure it was sent to my new address. I see on my account the new address and the sims should have been sent there.



Thanks again for the quick response.



Best Regards,

Erving
Hi @evelez84,



thanks for your reply.



I have just written a private message from o2_Support to you.



Please reply to this private message and mention my name in the greeting of your answer.



Thanks a lot.



Loving greetings,

Tobias
Hi @o2_Tobias



I sent you my address via the private message.





thanks again,

Erving
Hi @o2_Tobias ,



I just received the two sim cards. They are the original ones I ordered. The letter says, 24 Oktober. I will attempt at activating them and let you know if it is successful. For now, there is no need to send two replacements. Thanks for the help.





Best Regards,

Erving
Hi @o2_Tobias ,



The sim cards activated successfully. Thanks again.





Best Regards,

Erving
Hi @evelez84,



great that you received the sim-cards now.



If you have any further questions, do not hesitate to contact us here in our English community.



Loving greetings,

Tobias

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