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Dear team,

I have ordered a service on the 9th of Jun. Since than O2 hardly contacted me. Called 2 times but as soon as I picked up the caller hang up the phone. I was asked to provide information about the previous tenants contract to move forward. I am absolutely not aware of these information. Since this issue has been pending for almost a month I would like to cancel my order. It is not worth to wait for a service for months. Please help me assist how to cancel my order.

Thank you



Edit by o2_Steffen: Beitrag verschoben

Hey @Cselko,



welcome to the o2 Community.



Our systems shows, interim you had contact to my colleagues. Is everyting fine now or are there any other questions?



Best regards, Tatjana
I am still waiting for the cancellation confirmation. approximately how much time does it take? furthermore do I need to do any additional thing?



Thanks,

Gabor
Hey @Cselko,



when do you cancel the contract?



Best regards, Tatjana
I have been trying for a while (approximately a week) but since the are not responsive I just received an email that the cancellation was forwarded to the appropriate department.
Please write us a letter to:



Telefonica Germany GmbH & Co. OHG

Kundenbetreuung MSD

Postfach 45 20

90024 Nürnberg



best regards, Tatjana

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