I moved cities and gave O2 advanced notification so I could schedule an appointment with a technician to set up in my new apartment. Nevertheless they still couldn't come until 3 weeks after I moved.



So I waited at home all day for the technician to show up.



My name is on the mail box outside.



The doorbell works.



I didn't have any sounds to obscure the sound of the doorbell.



I never left my apartment during this time.



So I can safely say that the technician never showed up (and I am obviously livid).



So I called O2, which always takes at least 1 hour of waiting.



When I reached someone, I told them of my problem.



This person hung up.



So I called back. After another hour, I finally reached someone.



I told them of my problem.



They said, the technician hasn't contacted O2 to tell them why they did not show up.



I asked this employee to please call me when the technician has contacted O2, so I can know what happened.



He agreed (and of course never contacted me).



Two days pass and in that time I received no correspondence from O2. Nothing... except of course the bill for the month (via email) of service of which I had none.



I call O2 once more. This time waiting almost 2 hours on hold.



The employee told me that they have no idea what happened, and that in the coming days I should receive a notification about rescheduling. They also stated I could not get a refund for the months without service and when I asked how come the waiting time is always so long, they just said they know that they are long. I also double checked the contact data they had for me, to ensure that I would receive notifications. The email and phone number that they had on record was correct. In addition, they (O2) could not provide me with a surf-stick in the mean time so I could at least have something to use.



As you might have caught on by now, in the following days I have not heard from O2. 



Nor am I particularly excited to waste another hour of my life on hold, waiting for another O2 employee to answer, and tell me that they are powerless to do anything.



This is not my first miserable experience with O2. Prior to moving I had no wifi for about a month. I called countless times trying to get someone to look into it. No one did. I actually waited on hold for so long that I received a message saying I should call back due to the waiting time and was then disconnected. One operator promised to contact me in a few days to see if my problem persisted. Another claimed nothing was wrong.



I now hate O2, their incompetence and blatant disregard for their customers. I am confident that if they were a corporation that did not provide an essential facet of the modern world (e.g. wifi), they would go down to their customers' delight. 



In short, what do I have to do to get someone at O2 to show an iota of compassion towards their customers and responsibility to arrange to have a technician come to my apartment so I can have internet.