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O2 still keeps charging on me 2 months after contract cancellation process has completed.

  • August 20, 2018
  • 2 Antworten
  • 65 Aufrufe

Hello.
It is not actually a question, but I expect to have a chance for communication with an O2 stuff in English and to let the problem resolved here.
As in the "Thema", I made an application for cancellation of my DSL contract in mid May and already got a cancellation (complete) letter in early June. (I absolutely needed the termination, cause I moved out from Germany permanently. My German is very bad, so I asked one of my German coworkers for the actual application (phone call).)
However, I received "rechnung" emails in June, July and August.

Here, I would simply ask for stopping further charge and to give my money back.
Thanks in advance
regards,

hibiarata

2 Antworten

  • Autor
  • Besucher:in
  • August 21, 2018
I forgot to mention about my contract.

My DSL contract was “not” 2yrs one but monthly basis “O2 DSL M (ohne Laufzeit)”

I’d like to let you know in case.

Thanks.

hibiarata

o2_Lars
  • Moderator
  • August 21, 2018
Hello hibiarata,
since your community profile is not linked with your user data so I can not have a look into this right now.
I will send you a private message, please answer to it with the daat I need and I am sure we will be able to handle this issue :-)
Regards,
Lars