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"o2 Music Abo" charges that I did not order

  • April 23, 2018
  • 1 Antwort
  • 557 Aufrufe
yairp
Besucher:in
I noticed on my current bill that since 19.03. Every week an "o2 Music Abo" will be deducted.

Datum Uhrzeit Dienst Einh. Betrag
19.03.2018 10:46:14 O2 Music Abo/Telefónica Germany 1 3,7731
26.03.2018 08:02:54 O2 Music Abo/Telefónica Germany 1 3,7731
02.04.2018 08:02:53 O2 Music Abo/Telefónica Germany 1 3,7731
09.04.2018 08:02:35 O2 Music Abo/Telefónica Germany 1 3,7731
16.04.2018 08:02:19 O2 Music Abo/Telefónica Germany 1 3,7731

I DID NOT SUBSCRIBE to any service

Under https:///external-link.jspa?url=https%3A%2F%2Fmobilefun.o2online.de%2FmyDownloads.do and also in the area "My o2" there are no subscriptions displayed.

Also In o2 Music is under "My subscriptions": You have no active subscriptions

Why is O2 charging me for service I did not order??!!!

edit by TBCMagic: Attachment removed. File broken.

Lösung von o2_Jessica

Hi @yairp‌,

there was an active o2 Music Abo of your mobile phone number ending with -32.

I deactivated it now and also checked the usage. As we could see you did not use the service so I refunded the amount. On your next invoice you'll find third party provider again, but as a refund, not as a debit entry. ✅

Please think about blocking third party services, so that it won't be able to book an app just by accident.

All the information about that topic you find here:

Third-Party Providers & value-added Services | o2 Community 

Blocking Third-Party Providers | o2 Community 

Kind regards,

Jessica ☺️

_______

Further help and information you'll find here in English: English o2 Community 

For example: Mein o2 | o2 Community 

    1 Antwort

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • Lösung
    • April 23, 2018
    Hi @yairp‌,

    there was an active o2 Music Abo of your mobile phone number ending with -32.

    I deactivated it now and also checked the usage. As we could see you did not use the service so I refunded the amount. On your next invoice you'll find third party provider again, but as a refund, not as a debit entry. ✅

    Please think about blocking third party services, so that it won't be able to book an app just by accident.

    All the information about that topic you find here:

    Third-Party Providers & value-added Services | o2 Community 

    Blocking Third-Party Providers | o2 Community 

    Kind regards,

    Jessica ☺️

    _______

    Further help and information you'll find here in English: English o2 Community 

    For example: Mein o2 | o2 Community 

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica