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I noticed on my current bill that since 19.03. Every week an "o2 Music Abo" will be deducted.



Datum Uhrzeit Dienst Einh. Betrag

19.03.2018 10:46:14 O2 Music Abo/Telefónica Germany 1 3,7731

26.03.2018 08:02:54 O2 Music Abo/Telefónica Germany 1 3,7731

02.04.2018 08:02:53 O2 Music Abo/Telefónica Germany 1 3,7731

09.04.2018 08:02:35 O2 Music Abo/Telefónica Germany 1 3,7731

16.04.2018 08:02:19 O2 Music Abo/Telefónica Germany 1 3,7731



I DID NOT SUBSCRIBE to any service



Under https:///external-link.jspa?url=https%3A%2F%2Fmobilefun.o2online.de%2FmyDownloads.do and also in the area "My o2" there are no subscriptions displayed.



Also In o2 Music is under "My subscriptions": You have no active subscriptions



Why is O2 charging me for service I did not order??!!!



edit by TBCMagic: Attachment removed. File broken.



Hi @yairp‌,



there was an active o2 Music Abo of your mobile phone number ending with -32.



I deactivated it now and also checked the usage. As we could see you did not use the service so I refunded the amount. On your next invoice you'll find third party provider again, but as a refund, not as a debit entry. ✅



Please think about blocking third party services, so that it won't be able to book an app just by accident.



All the information about that topic you find here:



Third-Party Providers & value-added Services | o2 Community 



Blocking Third-Party Providers | o2 Community 



Kind regards,



Jessica ☺️



_______



Further help and information you'll find here in English: English o2 Community 



For example: Mein o2 | o2 Community 



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