Hello everyone, 



I´m asking this question in English because it´s easier for me to explain my problem this way (feel free to answer in German though).



I signed a contract with O2 on 19 octobre to receive internet connection in my student dorm. At the O2 shop, I was informed it could take 3 to 5 weeks until the installation was complete. This wasn´t a problem for me as long as I would have internet at least at the end of novembre (having internet is vital for my studies), which they said wouldn´t be an issue.



5 weeks passed and I had not heard a single thing from O2: the router didn´t arrive, no news about when the technician would pass by, I couldn´t even check the status on the website. I went back to the store to ask for more information. They looked it up and apparently there had been a problem concerning my case (an issue with Telekom). They promised to escalate my case, but warned that even then it would still take 3 weeks or more until I would have internet. 



As that would take too long, I asked if it would be possible to terminate my contract. The shop confirmed that I was allowed to do so and that I should send a cancellation request to O2. I e-mailed them the request, to which they responded with an e-mail saying that the technician would pass by on 6 december. I didn´t want an appointment anymore, so I clicked the button to decline the proposed date.



I then decided to send my cancellation request as a letter to Hamburg, this time specifying that I didn´t want a new appointment but just wanted to end the contract. A few days have passed and this time, I received a text saying that the router has been sent to me. It seems that O2 is still trying to get me to go through with the contract, even though I made it perfectly clear that it´s too late for me and I simply want to cancel my contract. This situation even forced me to sign a contract with a different provider (who was able to provide internet immediately) because I simply couldn´t wait any longer for o2 to fix this. So at this time, I don´t need their internet services anymore.



I have no clue what else I can do to  end this contract. Is there anyone else I can contact about it to get this settled?