Skip to main content
Warum O2
Warenkorb
 Service
Hi,

I have made a contract on 29.01.2019 and in my first invoice there is an additional 39 eur entertainment pack cost that i didnt want to get and nobody informed me about this additional cost when i signed. Additionally i am not using this service. I want to cancel the package and refund the amount.



Best Regards,
Hello @nohut ,



welcome in our community.



In the confirmation of the contract ending with a -312, the entertainment package is included.



But do not worry, the first month is free of charge because of a special discount. The entertainmend package will end after this first month (on the 28th).



If there are any questions left, fell free. You are welcome.



Regards Michael
Hello @o2_Micha;

But in my first month invoice already there is an 39 eur amount reflected. So if it is free how can i get it back?
Hi @nohut ,



please have a look at the second page of the invoice. There you will find the billing details.

Direct obove the entertainment package, you will see the "Anschlussgebühr", this is a one time connection fee at the beginning of a contract.



The entertainment will be deactivated on february the 28th, untill this date you will be able to use it.





I hope i was able to help you. If there are any questions left, i will be here.



Regard Michael
Hi @nohut



i haven´t received any new message. Hopefully everything is all right.



If you have any further requests, feel welcome.



regards

Michael

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica