Hi,
I have checked this matter for you. Your contract is going to be finished to April 16th 2019. Everything worked fine with the documents.
My colleagues already sent a confimation letter. I think you might not get it anymore?
KR Manga
Hi @o2_Manga ,
I haven't received any confirmation letter yet. Also i haven't received any confirmation over email address.
Can you please check and see if I can get any confirmation over email address or Can I see the termination date somewhere online?
Regards,
Amol
Helklo @amolg,
you should also have recieved the confirmation on your email address. PLease also check your SPAM folder.
Regards,
Lars
Hi @o2_Lars , Hi @o2_Manga ,
I haven't received any confirmation email till now. I checked the SPAM folder also.
Instead on 3-May-2019 I received the email for monthly bill.
Can you please check why I haven't received the termination confirmation email and why I am receiving the monthly bill.
Thanks in advance.
Regards,
Amol
Hi,
the basic charge is billed retroactively from the 28th to the 27th of each month . So you got charged until the complete finishing of the connection. This was the final invoice.
KR Manga
Hi @o2_Manga , Hi @o2_Lars ,
Can you please send the termination confirmation email once again as I haven't received it. Not in the SPAM folder also.
Regards,
Amol
Hi,
I regret, but we do not have any access to this letter. We just see the note that it was sent. Because of data security we are not allowed to resend it.
Sorry.
KR Manga
