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O2 DSL contract cancellation

  • January 30, 2019
  • 2 Antworten
  • 680 Aufrufe
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Besucher:in
Hi there,

Since I already moved to a new flat and I dont need O2 wifi anymore. I would like to cancel my contract now (asap). My contract is until 06.11.2019. How can I cancel the contract? Will I be charged for any fine? Should I send the cancellation letter by post, also the wifi router? If yes, could you provide me the format? Thank you very much.


Pamela

Lösung von o2_Tobias

Hi @pamelachen,

thanks for your message.

I regret that you like to cancel your DSL-contract. May I ask you for the reason for that decision?

If you like to cancel your DSL-contract, please send us a cancellation letter to the following address:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

If you need to return your router, please check that here: http://g.o2.de/GAF and follow the instructions under the button "Rücksendeauftrag". Unfortunately, the instructions are all in German. I hope you cope with the language.

Loving greetings,
Tobias

    2 Antworten

    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • January 31, 2019
    Hi @pamelachen,

    thanks for your message.

    I regret that you like to cancel your DSL-contract. May I ask you for the reason for that decision?

    If you like to cancel your DSL-contract, please send us a cancellation letter to the following address:

    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg

    If you need to return your router, please check that here: http://g.o2.de/GAF and follow the instructions under the button "Rücksendeauftrag". Unfortunately, the instructions are all in German. I hope you cope with the language.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • February 12, 2019
    Hi @pamelachen,

    is everything clarified now with the termination of your DSL-contract?

    For further questions, do not hesitate to contact us here in our English community.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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