Skip to main content
Warum O2
Warenkorb
 Service
Frage

new DSL and old DSL

  • November 5, 2017
  • 1 Antwort
  • 110 Aufrufe
HarleyLiu
Besucher:in
Hello,

I did a "Umzug", since I moved to a new place. However, I filled the "Rücksendung DSL-Hardware" but I did not receive the new "DSL" yet. Today I received an email about "Erinnerung Rucksendeauftrag" So I want to ask what should I do about it? Just neglect the email or not?

Thanks a lot for your help!

    1 Antwort

    RudiRatschlag
    Besucher:in
    • RudiRatschlag
    • Besucher:in
    • November 21, 2017
    So you still have a DSL contract but no connectivity at your new home?
    How did you give notice about the relocation to O2?
    Did you get a "Auftragsbestätigung" (confirmation of the order)?
    Which time of activation at the new site is written there?

    Do they say anything special about your account in the automatic sentences at
    Kundenbetreuungs-Hotline
    Telefon: 089 - 78 79 79 400
    gemäß Tarif für Anrufe in das deutsche Festnetz.
    Öffnungszeiten:
    Mo-Fr 7.00-20.00 Uhr
    Sa 10.00-18.00 Uhr

    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica