Hello,
My 10 Euro charge is consumed after exactly charging it, unless I have no automatic settings and configurations!
I'm really sad of this inconvinient happenings and I think most probably is because of my poor German understanding and cann't completely understand what is going on in my profile!
now I booked smartphone package of prepaid 1.5 S data and it's waiting for charge!
would you please check my profile!
Thanks in advance.
Gelöst
My charge is vanished and no package is activated.
Lösung von o2_Andrea
Dear @Minami ,
the o2 My Prepaid S Pack was activated August 27th. Then the pack was deactivated in the online selfcare section, maybe this was unintended. 😕 Then you booked it again, but at this time, there was no credit left, so it went to the queue.
I now deactivatetd that pack in the queue and booked a new one for you. You can use it until September 25th (28 days).
Kind regards,
Andrea
Zur Antwort springenthe o2 My Prepaid S Pack was activated August 27th. Then the pack was deactivated in the online selfcare section, maybe this was unintended. 😕 Then you booked it again, but at this time, there was no credit left, so it went to the queue.
I now deactivatetd that pack in the queue and booked a new one for you. You can use it until September 25th (28 days).
Kind regards,
Andrea
- 11690 Antworten
Hi @Minami ,
thanks for your message.
I am ready to help you.
I can see that you loaded a credit of 10,00 € on 27th August. Additionally, I see that you used this credit for the order of the package "o2 my Prepaid S" with the amount of 9,99 €.
Is this correct?
Or would you like to order the package "o2 my prepaid Data Pack S"?
If you like, I can change that for you.
I am looking forward to your reply.
Loving greetings,
Tobias
thanks for your message.
I am ready to help you.
I can see that you loaded a credit of 10,00 € on 27th August. Additionally, I see that you used this credit for the order of the package "o2 my Prepaid S" with the amount of 9,99 €.
Is this correct?
Or would you like to order the package "o2 my prepaid Data Pack S"?
If you like, I can change that for you.
I am looking forward to your reply.
Loving greetings,
Tobias
Hello Tobias,
Many thanks for your reply and considerations.
I loaded 10,00 € credit, I ordered "o2 my Prepaid S" with the amount of 9,99 €, but it's not active and I don't have credit in my acount.
I would be thankful to have my o2 prepaid S with amount of 9,99 € activated.
Regards,
Minami
Many thanks for your reply and considerations.
I loaded 10,00 € credit, I ordered "o2 my Prepaid S" with the amount of 9,99 €, but it's not active and I don't have credit in my acount.
I would be thankful to have my o2 prepaid S with amount of 9,99 € activated.
Regards,
Minami
- Team
- 26467 Antworten
- Lösung
Dear @Minami ,
the o2 My Prepaid S Pack was activated August 27th. Then the pack was deactivated in the online selfcare section, maybe this was unintended. 😕 Then you booked it again, but at this time, there was no credit left, so it went to the queue.
I now deactivatetd that pack in the queue and booked a new one for you. You can use it until September 25th (28 days).
Kind regards,
Andrea
the o2 My Prepaid S Pack was activated August 27th. Then the pack was deactivated in the online selfcare section, maybe this was unintended. 😕 Then you booked it again, but at this time, there was no credit left, so it went to the queue.
I now deactivatetd that pack in the queue and booked a new one for you. You can use it until September 25th (28 days).
Kind regards,
Andrea
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