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Moving to new address, O2 DSL not available according to the check

V
Neuling
Hi
I am moving to the new address in Berlin 12557. I have checked here https://www.o2online.de/e-shop/dsl-festnetz?desktop
and my new address is "Am Amtsgraben" is not in the list.
Does it mean I can terminate my contract earlier?

Lösung von o2_Kurt

Hello there!

As it is now, I´d say an earlier cancellation could be considered.

In order to cancel your contract out of good will to an earlier date, we also require copies of the following documents:
  • a registration certificate of your new place of residence in Germany
  • The Cancellation
We also need your approval for us to charge you the all-inclusive basic fee for 3 months, as your contract has a notice period of 3 months.The exact amount of the fee will be notified in a separate letter.
Please send the cancellation and the documents to

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Viele Grüße,
Kurt
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    3 Antworten

    Droggelbecher
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    VictorH schrieb:
    Hi
    I am moving to the new address in Berlin 12557. I have checked here https://www.o2online.de/e-shop/dsl-festnetz?desktopand my new address is "Am Amtsgraben" is not in the list.
    Does it mean I can terminate my contract earlier?

    The correct post code (PLZ) is 12559. Then the street showed up.
    V
    Einer Person gefällt das
    • V
      VictorH
    V
    Neuling
    • VictorH
    • Autor
    • Neuling
    • 1 Antwort
    • 18. Juli 2019
    Thanks,
    it says.

    O2 DSL ist an Ihrem Wohnort leider nicht verfügbar.
    Am Amtsgraben 4
    12559 Berlin

    Can I terminate earlier then?
    o2_Kurt
    • o2_KurtModerator
    • Moderator
    • 18398 Antworten
    • Lösung
    • 19. Juli 2019
    Hello there!

    As it is now, I´d say an earlier cancellation could be considered.

    In order to cancel your contract out of good will to an earlier date, we also require copies of the following documents:
    • a registration certificate of your new place of residence in Germany
    • The Cancellation
    We also need your approval for us to charge you the all-inclusive basic fee for 3 months, as your contract has a notice period of 3 months.The exact amount of the fee will be notified in a separate letter.
    Please send the cancellation and the documents to

    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg

    Viele Grüße,
    Kurt
    Signatur :)

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