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Dear o2 team,



I have changed my address and have also the router with me. Can I please get some technical help so that I can get it start working? I connected it and started it but it is not able to connect to internet it seems. I would need a technician appointment/help from your end please.



Can you please help me on that? I tried to do this using my online o2 account but when I click on 'Umzug' it says that an order is already under process.



Please help me so that I can start using my DSL connection.



My details are:



DSL Number : 034xxxxxx681



Name: Anand Arbindkumar S.



Danke Schoen- Anand







P.S- Sorry for my message in English





Modification due to data protection,



You can´t access internet before your line is also moved to the new adress.



Thanks a lot for the response! Any advise on how can I request for that please? Because I tried to request for technician's appointment via 'Umzug' in my online o2 account - But it says' an order is already in process'....So.....And I cant see any orders under 'My letters o2' as well. So I was not sure how to request for an appointment.



Thanks!



please wait for response of an O2-employee, who can hopefully tell you more details about the status



Hi anands100,



Your move order is in the works.



Once a date for the activation is known to us, we will inform you in writing.



Regards,



Christian



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