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Iphone application got rejected but still got the contract pdf in email

  • March 25, 2018
  • 3 Antworten
  • 127 Aufrufe
rahulj51
Besucher:in
Hi,

I went to purchase an Iphone X (256GB) at O2 Shop Alexanderplatz. After entering my bank account details in the system, the lady at the shop said that O2 has rejected the application. 

However, now I have received an email with the contract pdf with details of iphone (IMEI number) and Auftragsnummer. 

This is worrying me now. Will I get charged for the contract even though I never got the phone? Whom should I contact in this regard?

Thanks,

Rahul

    3 Antworten

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • March 28, 2018
    Hello rahulj51,

    I can not check anything in your data because you are not logged in with a phone number here.

    Can you please put contract number in your profile and tell me here when you did so, so that I can check if there is something?

    When you've been doing this in an o2 Shop, that shop is also your contact person. 

    Kind regards,

    Jessica ☺️

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    rahulj51
    Besucher:in
    • rahulj51
    • Autor
    • Besucher:in
    • March 28, 2018
    Thanks for responding, Jessica. 

    I don't know how to put the contract number in my profile but here it is - EPOS02013261050883.

    Thanks,

    Rahul

    o2_Ilona
    • o2_IlonaTeam
    • Team
    • April 5, 2018
    Hi Rahul,

    thanks a lot! I found your details and can confrim, that the order was cancelled due to the rejection. I am very sorry for that.

    Best wishes

    Ilona

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