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Hi,

I have a problem with my internet access. Since yesterday (Monday) morning I suddenly lost the internet access. The router works well. I have restarted router multiple times, and have run diagnosis, it shows the rourter works good. The lights of Power/DSL and WLAN are also on. Please refer to attached screenshot. I have checked with O2 service team and was told they can't see problem with the fixed network and DSL.

I continue to call O2 service team today. Based on their instruction, I have downloaded a Handy App (O2 DSL Hilfe), and run the test. Everything appears correct, except for internet connection. I have also received a case number 900 118 784 022, which I have also shared with O2 service team later.

Please also find the screenshot from the O2 DSL Hilfe from attached.

We've been out of Internet for two days, and still don't know what happened. Please help!!!

Thanks!

CC71



Hello @CC71,

I had a look at your DSL connection, it looks stable, data is flowing and there is no sign of errors.

What i also see is that you seem to turn of the router for the night. Unfortunately this leeds the port that your DSL connection is linked to to sense an error what further leads to a decreased speed on this connection.

Since also the use of a phone on this connection is only possible if the router is permanently switched on I strongly recommend against shutting it off for the night.

Regards,

Lars

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