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Hi all,



I urgently need to speak with someone in English regarding an order I made earlier this week for a contract and phone with o2.



I was asked to for an alternative payment method via the o2"Alternativ-Angebot zu Ihrer Bestellung", which I did fairly quickly, but did not receive any sort of confirmation or tracking number or anything from o2 after doing so.



I wold really appreciate any help with this. Thank you.
Hi @tobi.o,



thanks for your message. You are here in our English community. You can ask any questions that you have in English.



As I see, you ordered the IPHONE XS 64GB, SPACEGREY. Hopefully you payed the amount of the alternative offer by using the link of the e-mail, did you?



When did you pay the amount?



As soon as we get the payment, we will activate the delivery for the mobile phone.



I hope that I could help you with this information.



Loving greetings,

Tobias
Hi @o2_Tobias, thanks for your help. Yes I made the alternative payment using the link sent in the email from o2, but following that I didn't receive any confirmation from o2 for some days.



I only just got my WSHW number recently so does that mean the delivery has been activated?
Hi @tobi.o,



thanks for your quick reply.



I just forwarded the request for delivery to our delivery department.



Therefore, I would like to ask you for some patience.



Loving greetings,

Tobias
Hi @tobi.o,



I just wanted to ask if your IPHONE XS 64GB, SPACEGREY has already arrived?



Is everything fine now?



As I see, also your sim-card has already been activated.



If you still have any questions, please feel free to contact our English community.



Loving greetings,

Tobias

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