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I want to cancel my contract, please let me know what I do for that?
Hi @Naeembhatti,



thanks for your message.



I regret that you like to cancel your contract. May I ask you for the reason of your cancellation? Can I do something for you so that you keep on staying longer with o2?



If you like to cancel your contract, please write a cancellation letter to the following address:



Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg



or by fax: 01805 571 766



I hope I could answer your questions and I look forward to your reply.



Loving greetings,

Tobias
Could you please send me the cancellation form or the format that I can use for cancellation letter.
Hi @Naeembhatti,



thanks for your reply.



Please use this document: https://static2.o9.de/resource/blob/69612/5e68018ebbc38b4b6a41a2692079816c/faxvorlage-kuendigung-mobilfunkvertrag-pdf-download-data.pdf



Unfortunately, we only have this cancellation document in German.



Loving greetings,

Tobias
Hi @Naeembhatti,



until now, we did not receive any cancellation from you.



Is everything clear for you, or do you still have some questions?



Please do not hesitate to contact us here in our English community.



I look forward to your reply.



Loving greetings,

Tobias
Hi @o2_Tobias



Actually I was out of city and could not proceed the cancellation process. Today I will proceed it.



Thanks for your support,



Cheers,

Naeem
Hi @Naeembhatti,



thanks for your cancellation.



Your contract will end on 8th May 2019.



May I ask you for the reason of your cancellation? I would be happy to give you a good offer, if you like.



I hope I could be of help to you and look forward to your reply.



Loving greetings,

Tobias

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