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Firstly, I think it's great to have the chance to post English content / questions here.



After many calls with o2, online chats and a question posted in the German forum - I still have no solution and no answers.



My issue is that my phone was returned to o2 two weeks ago. Although all information on the package was correct, the delivery was sent back as "recipient unknown". I have been told numerous times that I will get an e-mail confirmation of the redelivery "tomorrow" or "very soon" but still nothing from o2, apart from marketing mails (another 2 just this morning!).



When can I expect the phone to be resent? What about the Gear VR - without anything from o2 I am not even able to order it - if nothing is sent to me before the 28.03, will o2 make arrangements for my VR glasses, afterall, I placed my order on February 21!?



So tired of wasting time on this.....moving to o2 was clearly a bad choice!



Hi @DusseldorfBrian‌,



I'm really sorry for that.



But- it is not the fault of o2 that the package was not delivered to you.



I checked all of your information and the details and everything was right.



So that the package did not reach you was the fault of DHL.



I found in your data set an order for the department which handle with returns.



I made another comment in it and passed it on to that department again.



Kind regards,



Jessica



Thank you Jessica, much appreciated.



I 100% agree that this is a problem which was caused by DHL (no surprise there!), but I am disappointed with the slow turnaround time to get the redelivery.



Fingers crossed for a speedy result this time - thanks a lot for your help ☺️



Just to add, it is now 15 days since O2 received the phone back and still nothing!



Why is it so complicated to resend my phone? This is basic logistics, under no circumstances should it take 15 days to resend it!



I'm actually at the stage now where I am laughing at the level of incompetence...seriously! 😀



This issue has been resolved by a very helpful representative using Twitter, in just 4 DM's! 



What needed to be done was to cancel the previous order and create a new one. Very simple and logical solution! Shame it took over 2 weeks to get it solved, but, I know where I'll be going for assistance in future if I ever need it (hopefully that won't happen): @o2de on Twitter



Hello @DusseldorfBrian‌,



that sounds really nice!



The ones working on Twitter and Facebook are my team-colleagues. I'm going to give them the praise. ☺️



Here in the forum we had so much to do, I'm really sorry that we (seem to be so) overlooked your thread. Now, checking through everything, I saw this one.



But the most importand thing is that everything is alright! ☺️



Kind regards,



Jessica



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