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I cannot see the specifics of my invoice

  • January 28, 2019
  • 4 Antworten
  • 94 Aufrufe
G
Besucher:in
Dear O2 community,
I have been trying to contact the customer service but have been unsuccessful. I am being charged a very large amount for my plan when it should only be 25 euros/month. I cannot see why I am being charged this amount because the website does not let me open the invoice, I cannot get the app since my app store is not German, and in general I feel like my hands are tied. I am not willing to pay these large amounts more than once (which I already did).

I would like to explore how this can be fixed.

Thank you!

Lösung von o2_Micha

Hi @gbmaleja ,

thank you for your direct message.
As i told you, i opened a ticked for you in order to solve your request.
You will receive a SMS on your phone when it is possible to gain access to your invoice over the webpage.

If there are any questions left, feel free and contact me or my colleagues. You are welcome.

Regards
Michael

    4 Antworten

    o2_Micha
    • o2_MichaTeam
    • Team
    • January 29, 2019
    Hi @gbmaleja ,

    thank you for contact us here in our community.

    Are you receiving any message, why it is not possible to open an invoice in you "Mein o2" area?
    Are you already logged in at the website with your number and password?

    This time i am able to send you a copy. You will receive the invoice in 2-3 days py post at your contact adress.

    Regards
    Michael
    #bleibgesund
    G
    Besucher:in
    • gbmaleja
    • Autor
    • Besucher:in
    • January 29, 2019
    For some reason it seems like the app is not available in the USA Appstore, i am here only temporarily so i cannot change the region of y appstore.

    I am logged in at the website with my number and password, but when I click on "meine rechnung" it says the website has redirected me too many times.

    What can be done if there is a mistake on the invoice?

    Thank you!
    o2_Micha
    • o2_MichaTeam
    • Team
    • January 29, 2019
    Hi @gbmaleja ,

    thank you for your request.

    I send you a direct message. Please send your legitimation details by answering the direct message.

    Regards
    Michael
    #bleibgesund
    o2_Micha
    • o2_MichaTeam
    • Team
    • Lösung
    • January 29, 2019
    Hi @gbmaleja ,

    thank you for your direct message.
    As i told you, i opened a ticked for you in order to solve your request.
    You will receive a SMS on your phone when it is possible to gain access to your invoice over the webpage.

    If there are any questions left, feel free and contact me or my colleagues. You are welcome.

    Regards
    Michael
    #bleibgesund
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