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How to end the O2 Basic blue contract

  • January 23, 2017
  • 1 Antwort
  • 105 Aufrufe

arb
Besucher:in
Hi, I am an international student and now after completing my studies want to return back to my country on April . My O2 basic blue contract started from 03.03.2015. Last year around January, I wrote a written mail to O2  Kundenbetreueng for the cancellation but they didn't respond to my written mail. So I went to the O2 shop where I purchased the contract but they told me that you have to inform us before 3 months. This year also I missed the deadline to terminate the contract because I was not sure when I will be leaving Germany. So what would be the procedure to terminate my contract. If there is any form/documents I need to sign to terminate and would O2 take any penalties?? 

Lösung von o2_Jessica

Hello arb,

for an extraordinary dismissal you need to fill out the form that I have attached to my answer here.

There are also mentioned all the other documents that you have to hand in.

- deregistration form of your place of residence here in Germany

- registration form of your new place of residence abroad, or a confirmation of your new employer or anything

- letter of agreement that o2 is allowed to charge 3 monthly basic fees as a replacement

Kind regards,

Jessica

1 Antwort

o2_Jessica
  • Team
  • Lösung
  • January 26, 2017
Hello arb,

for an extraordinary dismissal you need to fill out the form that I have attached to my answer here.

There are also mentioned all the other documents that you have to hand in.

- deregistration form of your place of residence here in Germany

- registration form of your new place of residence abroad, or a confirmation of your new employer or anything

- letter of agreement that o2 is allowed to charge 3 monthly basic fees as a replacement

Kind regards,

Jessica