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How to deactivate Roaming in my Handy CynusF4

Emmanuel Christopher
Neuling
Everytime I try tomake a  telephone call, I am getting a warning message that I am going through Roaming

and this will cost me more.

According to my contract I have flat free in all german connections.

How do i deactivate Roaming?

Lösung von o2_Jessica

Hello Emmanuel Christopher,

when you're in Germany you're not using roaming.

Are you maybe near a border to another country?

You can deactivate the roaming in your settings. If you're sure that you do not want to use roaming, we could also block roaming for your mobile phone for the whole network, if you understand what I mean.

Kind regards,

Jessica ☺️

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    o2_Jessica
    • o2_JessicaTeam
    • Team
    • 14880 Antworten
    • Lösung
    • 1. Juni 2016
    Hello Emmanuel Christopher,

    when you're in Germany you're not using roaming.

    Are you maybe near a border to another country?

    You can deactivate the roaming in your settings. If you're sure that you do not want to use roaming, we could also block roaming for your mobile phone for the whole network, if you understand what I mean.

    Kind regards,

    Jessica ☺️

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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