I placed the order for the "O2 DSL M Flex" earlier this month. The installation address of the DSL was correct but unfortunately the delievery address was incorrect. I have confirmed from DHL tracking that the delivery of router was failed and the router is sent back to the company.
Now I would like to change the delivery address of the router and would like to get it delieved to my new address.
Following are my details:
Telephone Number I got with DSL: 06984778078
Order number for router: DRZ28142572
Correct Delivery Address:
"Kalbacher Hauptstraße 47 A
60437 Frankfurt am Main"
Original Incorrect Delivery Address:
"Herr Raheel Arif
Klappacher Str. 47a
64285 Darmstadt"
(The Postanschrift and Rechnungsadresse are also wrong)
I don't know how i managed to type the wrong address three times :-/
Looking forward to your positve response.
Best Regards
Raheel
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Got help directly from O2 chat, I had to use google translate but it worked
https://www.o2online.de/chat-ui/chat.html
https://www.o2online.de/chat-ui/chat.html
Good to hear that it all worked out for you!
Have a nice weekend,
Jessica
Have a nice weekend,
Jessica
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