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I placed the order for the "O2 DSL M Flex" earlier this month.  The installation address of the DSL was correct but unfortunately the delievery address was incorrect. I have confirmed from DHL tracking that the delivery of router was failed and the router is sent back to the company.



Now I would like to change the delivery address of the router and would like to get it delieved to my new address.



Following are my details:



Telephone Number I got with DSL: 06984778078



Order number for router: DRZ28142572



Correct Delivery Address:



"Kalbacher Hauptstraße 47 A

60437 Frankfurt am Main"



Original Incorrect Delivery Address:



"Herr Raheel Arif

Klappacher Str. 47a

64285 Darmstadt"



(The Postanschrift and Rechnungsadresse are also wrong)



I don't know how i managed to type the wrong address three times :-/



Looking forward to your positve response.



Best Regards

Raheel



Got help directly from O2 chat, I had to use google translate but it worked



https://www.o2online.de/chat-ui/chat.html




Good to hear that it all worked out for you! ☺️



Have a nice weekend,



Jessica




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