Hello katiehatesfeet,



you need to send the form, which you find here: Click, to the company, with all the mentioned documents.



Please keep in mind that this process can take some time.



I can not tell you the final balance of your account, o2 will inform you about that, after working on your cancellation then. As a replacement o2 also charges 3 monthly basic fees at the end.



You already have some open assets, so please transfer the open amount, which is there already, as soon as possible. Otherwise you'll get more dunning letters, which don't reach you, cause you're not in Germany anymore.



Because of outstanding payments you need to transfer the money by yourself now.



Afterwards the settings change again to debit, and I can only change it then to manual credit transfer completely.



So please contact us here so that we can change it then.



Kind regards,



Jessica

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