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Flat rate internet

  • February 16, 2016
  • 4 Antworten
  • 895 Aufrufe
Aselims
Besucher:in
Hello,

It seems I have finished my data bundle. I got this message 3 times:

"Lieber o2 Kunde, Sie haben Ihr Inklusivvolumen verbraucht. Damit Sie weiterhin mit derselben Geschwindigkeit surfen können, haben wir Ihnen 100 MB zusätzliches Datenvolumen für 2 EUR aufgebucht. Ihr o2 Team"

Does this mean I am paying extra 6 euros?

I would like to cancel this feature and continue flat in a lower speed. How I can make it?

Thanks in advance.

Selim

Lösung von o2_Jessica

Hi @Aselims‌,

here are all the information: https://

I have now requested the deavtivation of the automatic data upgrade until tomorrow.

Please keep in mind that in the following 3-5 days after deactivation there can be further entrys.

Kind regards,

Jessica ☺️

o2_Marc

4 Antworten

stefanniehaus
Legende
Forum|alt.badge.img+3
Yes you pay 6€ for highspeed internet. This is called "Datenautomatik"

To cancel this for the future call the hotline oder wait here until a "Moderator" cancels the Datenautomatik.

This can last 24 hours.

o2_Marc
Aselims
o2_Marc
  • o2_MarcTeam
  • Team
  • February 16, 2016
Hi Aselims,

did you know that we have an English support board?

You can find links to our online services, a collection of FAQs and contact details right here:

https:///docs/DOC-2927

Instructions on how to sign up can be found here: https:///docs/DOC-2907#1

Please don’t hesitate to contact us in our forums directly if you have any questions left. Best regards, [name]

PS: You can also set the language of the board to English by following these 4 steps:

1. Click on your nickname

2. select "Voreinstellungen"

3. scroll down to "Sprache"  and select "Englisch"

4. scroll to the end of the page and click "Speichern"

Regards,

Marc

Neues & aktuelles zu o2 und dem digitalen Leben findest du hier: https://hilfe.o2online.de/neues-und-aktuelles-zu-o2-digitalem-leben-3
Aselims
Aselims
Besucher:in
  • Aselims
  • Autor
  • Besucher:in
  • March 13, 2016
What is the hotline number?

o2_Jessica
  • o2_JessicaTeam
  • Team
  • Lösung
  • March 16, 2016
Hi @Aselims‌,

here are all the information: https://

I have now requested the deavtivation of the automatic data upgrade until tomorrow.

Please keep in mind that in the following 3-5 days after deactivation there can be further entrys.

Kind regards,

Jessica ☺️

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
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