I am fluent in English so I will write this in English. I am very desperate. About 2 months ago I paid 200 or 300 euro’s for a Iphone xs Max 512Gb with a contract. Now we are 2 months further and I still did not receive the phone. I have tried to reach o2 but this is just impossible. They don’t have a number to call anywhere, and no adress to send a letter. And everything is in German, also the service that said they delivered my phone is Germand and they can’t provide me an explanation. And I don’t want to pay for something I don’t have plz help.
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Hi @rouwendalinho
I took a look at the order and delivery of the phone, as far as I can tell the phone was delivered on May 24, 2019. According to DHL Tracking the package was delivered to you personally. I'll send you a private message containing the tracking number and link so you can take a look for yourself.
Regards, Nico
I took a look at the order and delivery of the phone, as far as I can tell the phone was delivered on May 24, 2019. According to DHL Tracking the package was delivered to you personally. I'll send you a private message containing the tracking number and link so you can take a look for yourself.
Regards, Nico
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