Dear community members,



I am in need of your help desperately. My internet connection is not working for the past 20 days.



Issue: DSL Internet not working since 16th Jan.



A little background to my case is necessary. My apologies for the lengthy note.



Previous Background:



When we originally got the connection in September / October 2017, a technician from Telekom visited and reported the following issue:The connection till the main box in the apartment is workign fine. The wiring from the main box to the house is damaged and needs to be replaced.



When I explained to O2 that the previous tenant of the house had also been using O2 connection just until a week ago, O2 sent a sub contractor to check the internal wiring. The Sub contractor checked and certified that there is nothing wrong with the internal wiring. Another Telekom technician was assigned and was able to establish the DSL connection.



Current Issue Status:



All was good until my internet stopped working on 16th Jan.



The same Telekom technician who first reported the issue with internal wiring has been assigned on this case.



So far, he has visited the apartment on 3 separate occasions - Visit 1: 1/25, Visit 2:1/30, Visit 3: 2/2.



On all occasions, he is reporting the same issue and informs me that the internal wiring has to be replaced.



O2 insists that the issue can be resolved and has scheduled another (4th!) technician visit on 9th Feb!



Please, I would like to make the following request:



I have been making the following request to O2 customer care after each visit thru my friends who speak Deutsche but to no avail:



1. To send a different technician to assess the issue



2. Either confirm or reject the technician's assessment - simply booking another technician visit is not helping at all!



3. Send the subcontractor again to assess if the internal wiring is in proper order



Until the issue is resolved, I would like to request O2 to please stop billing me - it is almost a month since I am without connection already.



If the next technician visit on 9th Feb does not fix the problem, I would request that the contract be terminated please.



Any guidance on how to go about this would be of great help.



Thanks in advance for your support.



Thanks and Regards,



Vinodh Ganesan.