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DSL Contract cancellation

  • November 30, 2018
  • 7 Antworten
  • 365 Aufrufe
A
Besucher:in
Hello,
I have already moved to India on 14th Nov.To cancel DSL contract , I have sent all the necessary documents in the first week of November and modem device last week to O2 office .Please let me know the status of my contract cancellation.

Lösung von o2_Lars

Hello @Abhijitdas,
thank you for the detailed information. I sent this to our logistics departement and they will habve a look into this as fast as possible.
Regards,
Lars

    7 Antworten

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • November 30, 2018
    Hello Abhijitdas,

    your contract will be cancelled by December 3rd 2018. I will send you the confirmation via email.

    Kind regards

    Giulia
    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    A
    Besucher:in
    • Abhijitdas
    • Autor
    • Besucher:in
    • January 12, 2019
    Hello Giulia,
    Even if I receive a contract cancellation confirmation email on 3rd Dec 2018, I still receive a bill of 66.58 eur for the period of 08.12.2018-07.01.2019.Please let me know what is this amount for or is it a mistake ?
    The amount is suppose to be deducted from my account on 18.01.2019.Please respond before this timeline.
    Thanks
    Abhijit
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • January 12, 2019
    Hello @Abhijitdas,
    you recieved a rental DSL router from us that according to our data has not been sent back to us. This invoice is for the router, this should be also been written in it.
    I hope, this helps.
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    A
    Besucher:in
    • Abhijitdas
    • Autor
    • Besucher:in
    • January 13, 2019
    Hello Lars,
    I have generated all the necessary labels and sent it to

    Telefónica Germany GmbH & Co. OHG
    c/o KOMSA Kommunikation Sachsen AG
    Objekt Kappa
    Wittgensdorfer Höhe 400
    09228 Chemnitz (OT Wittgensdorf)

    And it has arrived at the office on 28.11.2018.

    Router Serial number - A712048324
    My return order number - RET1800469580

    You may use these above 2 details and track the return on following link
    https://dsl-retoure.o2online.de/status

    Please let me know if you need any further information.

    Thanks
    Abhijit
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • January 15, 2019
    Hello @Abhijitdas,
    thank you for the detailed information. I sent this to our logistics departement and they will habve a look into this as fast as possible.
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    A
    Besucher:in
    • Abhijitdas
    • Autor
    • Besucher:in
    • January 18, 2019
    Hello Lars,

    The amount is now deducted from my account.Did you get any update from logistics department ?Please process my case as early as possible as I can not keep my bank account open for long.

    Thanks
    Abhijit
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • January 30, 2019
    Hello @Abhijitdas,
    our logistics departement ist stiokll working on this, unfortunately I can not give you a date but be assured that this will be solved as soon as possible.
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
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