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DSL cancellation

  • February 9, 2017
  • 1 Antwort
  • 169 Aufrufe
hoxha
Besucher:in
I am leaving Germany very soon and wish to cancel my DSL contract.   I was finally able to cancel on-line, and since I have a one month notice period, it says I have a cancellation effective from 31-03-2017, which is fine.

However I am also being told that if I don't call in to cancel within 10 days it will be revoked.  Leaving aside the obvious question of why I have to cancel online AND by phone, is there a number I can use to reach an English speaking operator so I can cancel this contract?

Thank you.

    1 Antwort

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • February 22, 2017
    Hi @hoxha ,

    you can also send in your cancellation in written form to:

    Telefónica Germany GmbH & Co. OHG
    Überseering 33
    22297 Hamburg

    o2 Handyvertrag kündigen: Tipps zur Kündigung ansehen 

    Best regards ☺️

    Michi

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