Skip to main content
Warum O2
Warenkorb
 Service
Hello,



I deactivated Napster and EA Games from 18.07.2017 (more than one year), but why O2 still charge me on the bill?



LG,

Donny
dear donnyndra,



I cancelled your Napster and your Games Flat for tomorrow. Your cancellation not worked. Because you needed more than 15 months to tell us, that something with your cancellation went wrong, I only can request to credit 6 month for you. You usually have 8 weeks time, to ask for a correction of a bill.



kind regards,

Andrea
Hallo Andrea,



Can you cancel again my napster and games flat subscription? It is still active and I cannot deactivate via web or mobile app. Thank you
Hi @donnyndra,



thanks for your reply.



I ordered the deactivation of the packs for you now. The Games Flat and the Napster Flat will be deactivated within 48 hours.



I am happy to help you.



Loving greetings,

Tobias
Hi @donnyndra ,



I just wanted to inform you that the deactivation of your Napster Music flat and your o2 Games flat did not function technically.



I forwarded your request now to the technical department.



Therefore, I ask you still for some patience.



Thanks a lot.



Loving greetings,

Tobias
Hi @donnyndra,



thanks for your patience.



As the deactivation of the EA Games-Flat and the Napster Music Flatrate seems to take some more time, I have activated now a 100% discount for these options.



I hope you agree to this solution.



Of course, I will still overview that the deactivation of these options will take place as soon as possible.



Loving greetings,

Tobias
Hi @donnyndra,



I have good news for you.



Since yesterday the Napster Music Flat and the Games-Flat have been deactivated.



I regret that you had to wait so long.



I have given you another discount. You will see the discount on your next invoice.



I hope you are happy with this solution.



Loving greetings,

Tobias
hi @o2_Tobias,



Finally.... Thanks a lot Tobias

Have a nice day!



Regards,

Donny
Hi @donnyndra,



yes, I am so happy that I could help you.



Thanks for your patience.



Loving greetings,

Tobias

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica