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Deactivation Napster and EA Games

  • November 1, 2018
  • 8 Antworten
  • 299 Aufrufe
donnyndra
Besucher:in
Hello,

I deactivated Napster and EA Games from 18.07.2017 (more than one year), but why O2 still charge me on the bill?

LG,
Donny

Lösung von o2_Andrea

dear donnyndra,

I cancelled your Napster and your Games Flat for tomorrow. Your cancellation not worked. Because you needed more than 15 months to tell us, that something with your cancellation went wrong, I only can request to credit 6 month for you. You usually have 8 weeks time, to ask for a correction of a bill.

kind regards,
Andrea

    8 Antworten

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Lösung
    • November 5, 2018
    dear donnyndra,

    I cancelled your Napster and your Games Flat for tomorrow. Your cancellation not worked. Because you needed more than 15 months to tell us, that something with your cancellation went wrong, I only can request to credit 6 month for you. You usually have 8 weeks time, to ask for a correction of a bill.

    kind regards,
    Andrea
    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    donnyndra
    Besucher:in
    • donnyndra
    • Autor
    • Besucher:in
    • November 13, 2018
    Hallo Andrea,

    Can you cancel again my napster and games flat subscription? It is still active and I cannot deactivate via web or mobile app. Thank you
    o2_Tobias
    • o2_TobiasTeam
    • November 14, 2018
    Hi @donnyndra,

    thanks for your reply.

    I ordered the deactivation of the packs for you now. The Games Flat and the Napster Flat will be deactivated within 48 hours.

    I am happy to help you.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • November 19, 2018
    Hi @donnyndra ,

    I just wanted to inform you that the deactivation of your Napster Music flat and your o2 Games flat did not function technically.

    I forwarded your request now to the technical department.

    Therefore, I ask you still for some patience.

    Thanks a lot.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • November 28, 2018
    Hi @donnyndra,

    thanks for your patience.

    As the deactivation of the EA Games-Flat and the Napster Music Flatrate seems to take some more time, I have activated now a 100% discount for these options.

    I hope you agree to this solution.

    Of course, I will still overview that the deactivation of these options will take place as soon as possible.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • January 16, 2019
    Hi @donnyndra,

    I have good news for you.

    Since yesterday the Napster Music Flat and the Games-Flat have been deactivated.

    I regret that you had to wait so long.

    I have given you another discount. You will see the discount on your next invoice.

    I hope you are happy with this solution.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    donnyndra
    Besucher:in
    • donnyndra
    • Autor
    • Besucher:in
    • January 17, 2019
    hi @o2_Tobias,

    Finally.... Thanks a lot Tobias
    Have a nice day!

    Regards,
    Donny
    o2_Tobias
    • o2_TobiasTeam
    • January 17, 2019
    Hi @donnyndra,

    yes, I am so happy that I could help you.

    Thanks for your patience.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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