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Hi, I have attempted on several occasions to cancel my contract since June this year.



I am due to leave Germany next month, I have sent notification and proof that I am relocating three times.



Can you advise that my contract has been cancelled and can you send a confirming email.



Kind regards



Sam
Hi @5amWilk0,



thanks for your message.



I only can see that you terminated your contract online.



To which address did you send a cancellation letter because of moving abroad?



Please fill out this document: https://static2.o9.de/blob/12985654/v=10/Binary/contract-cancellation-moving-abroad-download.pdf and send us the requested documents.



As soon as we have everything, we will cancel your contract to an earlier date. At the moment your contract will end on 3rd September 2019.



Thanks a lot for your cooperation.



Loving greetings,

Tobias
Hi @o2_Tobias ,



I sent a letter in September with this documentation already to the Munchen address, I have been made aware this is wrong.



I then spoke to a local shop who advised me send what you attached. I sent this again on Monday via email.



I then contacted o2 Germany via Twitter who have already advised they scanned my documents and forwarded.



Do you also require this documentation in the post and will I have this back dated? As this is a contract I have been trying to opt out of since June within the 3 month cool off period.



Kind regards



Sam
Hi @5amWilk0,



thanks for your quick reply.



We still need your documentation. Please send the cancellation because of moving abroad together with the requested documents to the following address:



Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg



or by fax to 01805 571 766.



Thanks a lot.



Loving greetings,

Tobias
Hi @5amWilk0,



I have good news for you.



We deactivated your mobile phone contract now on 2nd December 2018.



I hope everything is fine now?



I look forward to your reply.



Loving greetings,

Tobias
Hi @o2_Tobias



That’s great news.



Will I receive a letter in the post with an invoice?



Thank you again for your assistance.



kind regards



Sam
Hi @5amWilk0 ,



Thanks for your reply.



Your invoices will come as usual by e-mail.



You will be charged until the 2nd December 2018.



Loving greetings,

Tobias
Hi @5amWilk0,



I just wanted to check if everything is fine for you now.



If you still have a question, please feel free to contact us here in our English community.



Loving greetings,

Tobias

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