Hello @Iting,



in order to cancel your contract we need the following documents:



- a deregistration certificate of your present place of residence

- a notification of your new, foreign domicile



In case you do not have a notification yet, you may also send us a

confirmation of your employer or a copy of your rental agreement. Please

send the required documents indicating your future address abroad via mail

to the following address:



Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg



As soon as we receive the documents, we will cancel your contract to the

next possible date.



Kind regards,



Steffen

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Hi @Iting,



thanks for your information.



On 1st October our cancellation department informed you by e-mail that we still need the following document:

• a deregistration certificate of your present place of residence (from Your Mum)
  

At the moment, we only received a confirmation that you live now at your parents again.



Please send us the requested document. Otherwise, we only can cancel your contract on 25th September 2019.



I hope I could help you with this information.



Loving greetings,

Tobias

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Hi @Iting,



until now, I did not receive any reply from you.



As I see, you were contacted by our cancellation department by e-mail on 11th October 2018 with the following request:



"Thank you very much for your message.



I gladly checked your request. If you do not have a deregistration from Germany, we alternatively need another official proof of your permanent departure from Germany. A confirmation by your mother is not sufficient here.



Please send us proof, for example, your registration in Taiwan or an indefinite employment contract or lease.



If you do not contact us again, the contract will be cancelled in due time to September 24th, 2019.



I hope that I could help you and wish you a nice day.



Kind regards,"



So, as you see, we still need further documents from you as proof that you departed from Germany.



I hope, I could be of help.



Loving greetings,

Tobias

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Hi Tobias,



Thank you for the help!

I am travelling will prepare the documents ASAP!



Thanks,

ITing

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Hi @Iting,



that sounds great.



We are looking forward to receive your documents then.



Loving greetings,

Tobias

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Hi @Iting,



until now, we did not yet receive any of the requested documents.



Do you still have a question concerning your cancellation?



At the moment, we will cancel your contract on 25th September 2019.



I look forward to your reply.



Loving greetings,

Tobias

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Hi Tobias,



Sorry for late reply.

I send the email with the documents.

I apologize for being late preparing these documents but I would like to have this contract canceled as soon as possible.



Thank you very much,

ITing

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Hi @Iting,



thanks for your reply and the e-mail you sent.



My colleagues from the cancellation department will check your e-mail as soon as possible.



Loving greetings,

Tobias

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Hi @Iting,



I have good news for you.



Your contract will be deactivated on 23rd December 2018. Until this date you need to pay your invoices.



I hope everything is fine now for you.



Loving greetings,

Tobias

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