Hello,



I am not in Germany anymore and I would really like to solve my contract cancellation once and for all. I had a 2-year student contract that I tried to cancel one month before the 2 years were completed. So I went to the O2 shop in Dessau on the 30.08.2016 and I canceled my contract, but I've been told that I would be able to use my phone until the end of the following month. When I came back to the same O2 shop one month later, on the 30.09.2016, I've been told by another person that the contract was in fact not canceled and that I should have given a 3-month notice before canceling it. So I've been told that I would still have to pay for it for 3 more months, even if I'm not using it anymore and even though I tried to cancel it one month before. So I have still been paying for it, but it's already January and O2 is still charging me for it. I want to understand why I'm paying for something that I'm not using anymore and that was canceled 4 months ago. I'm not living in Germany anymore and I am going to cancel my german bank account, so I would like to make sure my contract is really canceled.



Thank you in advance.



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Edit o2_Jessica: Deleted the attached file because of personal data.



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