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Contract cancellation

  • June 17, 2016
  • 6 Antworten
  • 256 Aufrufe
Royce
Besucher:in
Hi!

My customer number is 6007204037. I sent a fax to 01805571766 regarding contract termination. The fax was sent successfully. Please could you let me know the status.

Best regards,

Royce

Lösung von o2_Jessica

Hello Royce,

at the moment we have a huge amount of questions in the forum, so at the moment the answers take longer than usually. But we still try to do the best we can.

We have received your cancellation. I have now registered the cancellation of your contract at the 4th of October 2016.

When you want to port your mobile number at the end of your run time you can just request that at your new provider.

Kind regards,

Jessica ☺️

    Royce
    o2_Jessica

    6 Antworten

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • June 17, 2016
    Hello Royce,

    we haven't received a cancellation until now.

    When did you sent it? It always takes some time until the staff has worked on cancellations.

    Kind regards,

    Jessica

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    Royce
    Royce
    Besucher:in
    • Royce
    • Autor
    • Besucher:in
    • June 20, 2016
    Hi Jessica,

    The fax was sent on the 16th of June 2016, But I have sent it again today.

    Best regards,

    Royce

    o2_Jessica
    Royce
    Besucher:in
    • Royce
    • Autor
    • Besucher:in
    • June 22, 2016
    Hello,

    Any updates?

    Best regards,

    Royce

    Royce
    Besucher:in
    • Royce
    • Autor
    • Besucher:in
    • June 29, 2016
    Hi,

    This is very rude! I keep asking and anything dealing with contract cancellations and there is no reply! After being an O2 customer for 4 years, this is the service?

    regards,

    Royce

    Royce
    Besucher:in
    • Royce
    • Autor
    • Besucher:in
    • June 29, 2016
    Hi,

    This is very rude! I keep asking and anything dealing with contract cancellations and there is no reply! After being an O2 customer for 4 years, this is the service?

    regards,

    Royce

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • Lösung
    • July 6, 2016
    Hello Royce,

    at the moment we have a huge amount of questions in the forum, so at the moment the answers take longer than usually. But we still try to do the best we can.

    We have received your cancellation. I have now registered the cancellation of your contract at the 4th of October 2016.

    When you want to port your mobile number at the end of your run time you can just request that at your new provider.

    Kind regards,

    Jessica ☺️

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
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