Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Cancelled DSL contract

  • November 14, 2018
  • 1 Antwort
  • 121 Aufrufe
D
Besucher:in
I moved from Germany after sending my termination notice and router, and confirming with a representative that my contract was cancelled. I seem to still be getting charged each month. Can I speak with someone to go over the charges and make sure everything was cancelled properly?

Lösung von o2_Tobias

Hi @dbeek,

thanks a lot for your request.

I confirm that your DSL-contract was deactivated on 31st October 2018.

Please be aware of the fact that until this date you need to pay your invoices. Therefore, we are looking forward to your payment.

I hope I could help you with this information.

Loving greetings,
Tobias

    1 Antwort

    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • November 16, 2018
    Hi @dbeek,

    thanks a lot for your request.

    I confirm that your DSL-contract was deactivated on 31st October 2018.

    Please be aware of the fact that until this date you need to pay your invoices. Therefore, we are looking forward to your payment.

    I hope I could help you with this information.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica