The contact of the company that charged me on my invoice is :



Kontaktdaten für die Drittanbieterdienste:

Telefónica Germany Kundenbetreuung, 90345 Nürnberg Tel: www.o2online.de



When I log in, cannot find the menu to make the necessary cancellation. How do I know if it is a one-off or recurring charge ?



Is there a English-speaking customer service number to call ? is there a specified time slot, where English-speaking personnel is on duty ?

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Hello @juara88‌,



as I see you already had contact to the customer support and they put a Drittanbietersperre for you!



Do you have any further questions?



Kind regards,



Jessica

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Hello Jessica,



Happy new year ! My last billing date is on the 6.12.17, which I can view online. Am I able to view the transactions from 7.12.17 till current ? My concern is how much valued added services have been incurred.  

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Dear @o2_Jessica,



The Drittanbietersperre was put on on 22.12.17, please refer to attached screenshot.



I was still being billed as follows:



Mehrwertdienste :



23.12.2017 07:02:19 O2 Music Abo/Telefónica Germany 1 3,7731



30.12.2017 07:03:28 O2 Music Abo/Telefónica Germany 1 3,7731



I would accept billing before the 22.12.17. However, will not expect to be billed from 22.12.17 onwards. Please clarify the following :

1. Does the Drittanbietersperre apply to all our 3 lines registered in the group ?
   
   
   
2. How to make sure no further value-added services charges ?
   
   
   
3. Still waiting for reply for @ o2_Jessica on Jan 1, 2018 8:41 PM
   
   Happy new year ! My last billing date is on the 6.12.17, which I can view online. Am I able to view the transactions from 7.12.17 till current ? My concern is how much valued added services have been incurred.
   
   

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Dear @o2_Jessica‌,



The Drittanbietersperre was put on on 22.12.17.



The contact of the company that charged me on my invoice from 23.12.17 and 30.12.17 is as follows:



Kontaktdaten für die Drittanbieterdienste:

Telefónica Germany Kundenbetreuung, 90345 Nürnberg Tel: https:///external-link.jspa?url=http%3A%2F%2Fwww.o2online.de



 



When I log in, cannot find the menu to make the necessary cancellation.



1) How do I make sure there will be no further charges Telefónica Germany Kundenbetreuung ?



2) Can I request for refund of the charges from 23.12.17 and 30.12.17 ?



3) I have registered 3 handy lines for Rechnungsnummer 1673502906/05. I suspect the Value added services (VAS) charges are by 0176xxx043, pressing "subscribe" on youtube channel. However, the VAS are charged to 2 other handy 0176xxx843 and 0176xxx976, as can been seen on the bill. 



I have not selected VAS. What can I do to avoid further charges and to advise what activated the VAS ?  

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Dear Care,



Anxiously waiting for reply. 

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Dear Care, it has been 23 days and did not receive any reply.



How can I get advise ?

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Hello, @o2_Jessica‌,



I hope this reply receives you or your colleagues.



Please refer to the issues I have posted and did not receive any reply. As for the latest bill in February 2018, I am still being charged for value added services, even though Drittanbietersperre and I have successfully blocked 6 categories of value services. Kindly reply urgently.

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Dear juara88,



I am sorry that we made you wait for so long. As you probably have imagined, your post was pushed into the background by newer posts.



But I checked your case  and I am happy to inform you, that not only the "Drittanbieterdienste" have been successfully blocked, but that you also received a full refund.



If you have any other questions, please feel free to ask.



Kind regards,

Ubbine



Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones

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Dear @o2_Ubbine‌,



Noted for your confirmation. In future, how should I follow up in this chat ? I have written several times, knowing that my request will be pushed down by newer posts.

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