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Cancellation of Contract due to moving country

  • January 22, 2018
  • 2 Antworten
  • 208 Aufrufe
morange
Besucher:in
Hi there, 

I recently moved to the Netherlands and Deregistered in Germany on the 22nd. When i last extended my contract and took out a partner card i advised that i was unsure if i would still be living in germany for the full 2 year period. The gentleman (michael i believe) who worked in the kurfürstendamm berlin store advised this is not a problem i just need to make sure i deregister and o2 will cancel the remaining contract however any outstanding cost for the phone will need to be paid off. 

I have now received my document and would like to know if there is an email address or fax number i can send this to cancel asap. I have a dsl however the tenant taking over my old apartment is in the process of taking over this so its only the mobile side of things i need to get cancelled.

I tried calling but advised they no longer have english support as of the 1st

Kind regards

Matt

Lösung von Jogi

Hi,

no Problem - o2 have no mail support since 2012 but you can sent a fax. For this it is neccesary to know the name of your contract for using the right fax number

Für deinen Handyvertrag und die DSL-Tarife Komplett, Internet, Telefon 4/8/16 MBit/s, O2 DSL XS, O2 DSL S, O2 DSL M, O2 DSL LFür die DSL-Tarife All-in, S, M, L, Fun, Light, Comfort, Complete
 

unter der Fax-Nr.: 01805 - 57 17 66*

 

unter der Fax-Nr.: 01805 - 88 00 88*


 

Greetz

MariaMostrich

2 Antworten

Jogi
Legende
  • Jogi
  • Lösung
  • January 23, 2018
Hi,

no Problem - o2 have no mail support since 2012 but you can sent a fax. For this it is neccesary to know the name of your contract for using the right fax number

Für deinen Handyvertrag und die DSL-Tarife Komplett, Internet, Telefon 4/8/16 MBit/s, O2 DSL XS, O2 DSL S, O2 DSL M, O2 DSL LFür die DSL-Tarife All-in, S, M, L, Fun, Light, Comfort, Complete
 

unter der Fax-Nr.: 01805 - 57 17 66*

 

unter der Fax-Nr.: 01805 - 88 00 88*


 

Greetz

Een schiet mutt ikk
MariaMostrich
morange
Besucher:in
  • morange
  • Autor
  • Besucher:in
  • January 23, 2018
Thank you for both of these. 

I just realized i have put this in DSL. It was regarding the mobile side of things. Unfortunately i do not know how to move the thread so i will have to re do in the correct thread.

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