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Cancellation for moving out

  • January 2, 2019
  • 3 Antworten
  • 144 Aufrufe
R
Besucher:in
Hello!

I am moving out of Germany permanently in the end of this month and therefore I would like to cancel my 24 months contract. I am aware of the cancellation fee and I have already sent the letter to Nuremberg about a month ago, but I have not received any confirmation and it still says that my contract goes until 2020 on "Mein O2". Should I do something else? Who can I talk to about this?

Thank you

Lösung von o2_Tobias

Hi @rodrigompires42,

thanks for your message.

In order to check everything for you concerning your cancellation documents, I have just written a private message from o2_Support.

Please follow me and reply to this private message.

Thanks a lot.

Loving greetings,
Tobias

    3 Antworten

    stefanniehaus
    Legende
    Forum|alt.badge.img+3
    Have you sent this form to o2 and attached the needed documents?
    https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf
    o2_Tobias
    R
    Besucher:in
    Have you sent this form to o2 and attached the needed documents?
    https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf
    Yes, exactly what I have done.
    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • January 5, 2019
    Hi @rodrigompires42,

    thanks for your message.

    In order to check everything for you concerning your cancellation documents, I have just written a private message from o2_Support.

    Please follow me and reply to this private message.

    Thanks a lot.

    Loving greetings,
    Tobias
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