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Hello!



I am moving out of Germany permanently in the end of this month and therefore I would like to cancel my 24 months contract. I am aware of the cancellation fee and I have already sent the letter to Nuremberg about a month ago, but I have not received any confirmation and it still says that my contract goes until 2020 on "Mein O2". Should I do something else? Who can I talk to about this?



Thank you
Have you sent this form to o2 and attached the needed documents?

https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf
Have you sent this form to o2 and attached the needed documents?

https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf

Yes, exactly what I have done.
Hi @rodrigompires42,



thanks for your message.



In order to check everything for you concerning your cancellation documents, I have just written a private message from o2_Support.



Please follow me and reply to this private message.



Thanks a lot.



Loving greetings,

Tobias

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