Hello juan.aguirre,



I will send you the needed form to your e-mail address with which you are registered here.



Also o2 needs the deregistration form to confirm the extraordinary dismissal.



Kind regards,



Jessica

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Dear Jessica,



we've just received an e-mail with a cancellation form, thanks. However, the form refers to a mobile phone contract, and our contract is only an DSL one...could you please send me the correct one?



Kind regards,



Juan

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Hello juan.aguirre,



ah okay. I only work for the mobile world. So I always just think about that.



But my colleague, who answers questions referring DSL, told me, that for a extraordinary dismissal of a DSL-contract you do not need an extra form. When you have a runtime DSL contract you have to make an extraordinary dismissal. If you have a contract without runtime you do not have to. Than you can just cancel without any other forms.



The process is like this:



- you have to write a cancellation by yourself (with mentioning that you leave the country etc.)



- we also need the deregistration form of your city



- also you have to give your agreement that o2 charges 3 basis fees to end the contract



- and you have to hand in a confirmation that you live in the other country. Like a registration, or a rental agreement or your employment contract.



Kind regards,



Jessica

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Thank you so much Jessica!



Reading you, I think is much better just to terminate it when it ends (11.10.2016). Therefore, when should I ask for the non prolongation the contract? and how?



Thanks again!



Regards,



Juan

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Hello juan.aguirre,



I'm sorry for the late response, we had a long holiday weekend here.



I'm going to ask my colleague who's working with DSL.



Best wishes,



Jessica



Edit: actually you can just write a normal cancellation for it. Until the normal runtime-end.

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Hi again Jessica,



So, should I write a letter telling that I don't want renew the contract? Can I do it now? It ends the 11.10.16...or should I wait until july to inform them that I don't want to continue with o2?



Thanks!



Juan

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Hello juan.aguirre,



you can also write the letter now, so that you do not forget it. I Think that's the easiest way.



Just saying that you want to cancel the contract and not extend ist.



Best wishes,



Jessi

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Thanks again Jessica!



But can you please tell me where should I send the letter?



I have 3 possible adresses:



1. Telefonica Germany GmbH & Co. OHG



Postfach 60 09 40, 22209, Hamburg



2. Telefónica Germany GmbH & Co. OHG



Kundenbetreuung



90345 Nürnberg







3. Telefónica Germany GmbH & Co. OHG



Überseering



22297 Hamburg







And could you be so kind to tell me exactly what should I write them (in german, please)?

I want to make it well...

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