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Can't get more than 5MBit/s with 150GB and prepaid

  • February 26, 2019
  • 3 Antworten
  • 517 Aufrufe
N
Besucher:in
I bought 1GB (LTE) O2 prepaid SIM card for 10Euro, 15Euro Guthaben and received 150GB due to the current offer.

The internet speed is really slow (5MBit/s) and I don't know how to speed it up. I have O2 loop Tariff, but I upgraded it with O2 my prepaid S, although the name of the Tariff didn't change in my account.

What should I do?

Lösung von o2_Tobias

Hi @nomore,

thanks for your response.

Unfortunately, we still have a network error concerning LTE in your area. Therefore, I ask you still for some more patience until our technicians have solved this issue.

You can see your prepaid-options here: http://g.o2.de/pre-optionen and http://g.o2.de/prepaid-tarife

I hope I could help you with this information.

Loving greetings,
Tobias

    3 Antworten

    o2_Tobias
    • o2_TobiasTeam
    • February 27, 2019
    Hi @nomore,

    thanks for your message.

    Did you already check if there is a network error in your area? You can check this here: http://g.o2.de/livecheck

    Since 26th February 2019 you already have 150 GB and the tariff "o2 my Prepaid S" available.

    Do you have the slow speed in all regions?

    I hope I could help you with this information.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    N
    Besucher:in
    • nomore
    • Autor
    • Besucher:in
    • March 1, 2019
    Hi @o2_Tobias ,

    Yes, I checked it, everything is fine (sehr gut).

    Yes, it is slow everywhere.
    And somehow I see only O2 Loop in my O2 Startseite, not o2 my Prepaid S.

    Thanks
    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • March 4, 2019
    Hi @nomore,

    thanks for your response.

    Unfortunately, we still have a network error concerning LTE in your area. Therefore, I ask you still for some more patience until our technicians have solved this issue.

    You can see your prepaid-options here: http://g.o2.de/pre-optionen and http://g.o2.de/prepaid-tarife

    I hope I could help you with this information.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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