I have a problem . I was late with a bill one time and when i paid it i do that by bank transfer . The only problem is i check there to send the money monthly . And from march they take me the bill + this 90 euro . And they not transfer me back . Anyone can help me with this please
Seite 1 / 1
Hi @Elvis97 ,
welcome to our community!
In January there was an outstanding payment, because the direct debit was rejected. Shortly after you transfered the oustanding payment. Since then the invoices were paid by direct debit. So far, everthing looks good on your account In march there was only one payment for your invoice on the 7th. I can't see the 90 Euro extra, that you mentioned. Do you have another contract? Or does someone else use the bank account for another o2 contract?
Can you send me the Kundennummer thats noted on the 90 Euro payment via private message to@o2_Support ?
Kind regards, Jelena
Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones
welcome to our community!
In January there was an outstanding payment, because the direct debit was rejected. Shortly after you transfered the oustanding payment. Since then the invoices were paid by direct debit. So far, everthing looks good on your account
In march there was only one payment for your invoice on the 7th. I can't see the 90 Euro extra, that you mentioned. Do you have another contract? Or does someone else use the bank account for another o2 contract?Can you send me the Kundennummer thats noted on the 90 Euro payment via private message to
Kind regards, Jelena
Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones
I don’t know how to send you a private message . Can you give me a email adress or something ?
Just klick on @o2_Support and then under "Aktionen" you will find "Direktnachricht senden".
Kind regards, Jelena
Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones
Kind regards, Jelena
Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
