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Accidentally terminated prepaid package.

  • June 24, 2019
  • 3 Antworten
  • 217 Aufrufe
K
Besucher:in
Hello,
I recently attempted to activate a prepaid package "my Prepaid M". I'm new to German and as I'm going through the menus I wrongfully selected to terminate the package. I had to add the funds back to my account. I am hoping to to correct this mistake.

Lösung von o2_Tobias

Hi @KariSaga,

thanks for your message.

I understand that it is not easy to go through the German menue.

As I see you were charged twice (on 22nd June and 23rd June).

Therefore, I am happy to help you. I give you a credit of 14,99 € on your card.

I hope you agree to this solution.

Loving greetings,
Tobias

    3 Antworten

    K
    Besucher:in
    • KariSaga
    • Autor
    • Besucher:in
    • June 25, 2019
    I should clarify after I added funds to the account it activated the prepaid plan. I was going through the menus to get familiar with them and I must have terminated the prepaid plan. Still new to Germany and the German language. Since I need a phone and working data plan I had to purchase the plan again. I am hoping to correct the mistake that I made with the first plan termination by some form of a credit back. Hopefully, someone can help as I tried to call but again my German is not good so going through the menu options is not easy.
    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • June 25, 2019
    Hi @KariSaga,

    thanks for your message.

    I understand that it is not easy to go through the German menue.

    As I see you were charged twice (on 22nd June and 23rd June).

    Therefore, I am happy to help you. I give you a credit of 14,99 € on your card.

    I hope you agree to this solution.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    K
    Besucher:in
    • KariSaga
    • Autor
    • Besucher:in
    • June 25, 2019
    Tobias,

    Thanks for the reply and the solution is wonderful. Thank you so much for resolving my issue!
    o2_Tobias
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