I should clarify after I added funds to the account it activated the prepaid plan. I was going through the menus to get familiar with them and I must have terminated the prepaid plan. Still new to Germany and the German language. Since I need a phone and working data plan I had to purchase the plan again. I am hoping to correct the mistake that I made with the first plan termination by some form of a credit back. Hopefully, someone can help as I tried to call but again my German is not good so going through the menu options is not easy.

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Hi @KariSaga,



thanks for your message.



I understand that it is not easy to go through the German menue.



As I see you were charged twice (on 22nd June and 23rd June).



Therefore, I am happy to help you. I give you a credit of 14,99 € on your card.



I hope you agree to this solution.



Loving greetings,

Tobias

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Tobias,



Thanks for the reply and the solution is wonderful. Thank you so much for resolving my issue!

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